TrustMe Faq Center

Trustme.lk drives your business success through the power of customer reviews

User guide

Trustme.lk is Sri Lanka's first and only platform specifically designed to collect customer ratings and reviews. The website primarily focuses on gathering feedback for online services, businesses, and eCommerce platforms. At a glance, consumers can view a company’s overall ratings, and by reading detailed reviews posted by other users, they can gain deeper insights into the business. This service is developed to help businesses grow sales by building customer trust through authentic, reliable reviews and ratings.

Our website is designed to capture authentic consumer experiences with both local and online businesses, providing a transparent view of each company. This helps customers easily identify fraudulent or spam businesses, as well as assess the quality of services offered. Trustme.lk ensures hassle-free shopping by empowering consumers to make informed decisions based on genuine reviews.

Trustme.lk offers a platform for listing any local or online business. Consumers can share their experiences with specific service providers, allowing others to benefit from their insights. The website calculates and displays overall ratings and consumer reviews on unique business profiles. Additionally, we do not use any copyrighted or trademarked materials from third parties on Trustme.lk unless the business owner claims their website and data accordingly.

We welcome anyone who wishes to share their feedback about a business, service provider, or company to post a review. However, reviewers must have a registered account with Trustme.lk to submit their reviews.

At Trustme.lk, we do not list any companies, businesses, or service providers. Instead, we provide a platform that empowers consumers to share their own reviews and insights. We do not require permission from businesses, as we do not use any third-party trademarks or copyrighted content on our site. Consumers can add domains to Trustme.lk at their discretion and begin sharing their reviews.

Business Guide

We highly recommend that reputable businesses, online services, and companies create a Trustme.lk account to enhance consumer trust in their brand. By establishing an account, you can collect and showcase ratings and reviews that reflect your company’s reputation. This is a valuable opportunity to build credibility with customers, encouraging them to make purchases confidently and hassle-free. An account on Trustme.lk allows you to actively manage your online reputation and foster positive relationships with your customers.

Business users have the option to list new websites or claim already listed domains using their official business email. Only individuals with access to the company's email or domain email can initiate this process. If there are any issues with claiming a website, users can reach out to the Trustme team for support.

Yes, business owners can delete their profiles at any time. However, we do not delete the reviews associated with the primary domain. While all data added by the business account will be removed, the domain and its reviews will remain on Trustme.lk. This approach is designed to support the Trustme community, as we strive to maintain transparency and trust in the business ecosyste

We actively monitor and remove reviews that contain poor language, harassment, or promote illegal activities. If you come across any reviews that violate Trustme.lk policies, you can report them to our support team through your business dashboard or by emailing us directly. With a Trustme business account, you can easily manage your domain and its reviews, ensuring a positive experience for all users.

Receiving a 1-star review doesn’t necessarily indicate a fake review; it may reflect the service or product experience of the consumer. It’s best to ignore minor complaints and ratings. However, if you encounter a review that is spam or contains inappropriate language, our team will promptly remove it, and the reviewer’s account may be suspended. Additionally, business accounts have the capability to respond to all reviews, allowing you to explain your situation or provide feedback.

Trust Widget Feature

Trustme offers an exceptional feature known as the Trust Widget. This allows business owners to embed the widget on their own websites, showcasing their trust score to customers. This valuable service provided by Trustme enhances credibility and fosters customer trust. Once you have claimed your website on Trustme.lk, you can easily install the widget on your site.

Terms and Conditions

Consumers using Trustme.lk must agree to provide accurate and truthful information when creating accounts and posting reviews. Both business and consumer users are required to verify their accounts using a valid email address before signing in to the website.

Each user is allowed to create only one account and can post reviews for any business listed on Trustme.lk. Posting spam reviews may result in account deletion, and the user will be unable to recover their account. Consumers must share their genuine experiences when reviewing any listed company. Ratings are determined by the user’s individual experience and preferences.

Business users can claim one or multiple businesses by providing a valid email address and verifying it through the provided email. They have the right to add details about their business, including the company logo. Upon account deletion, only the data provided by the owner will be removed; reviews and the domain name will remain unaffected.

We collect basic information during registration and will not share any of your details with third parties. All reviewers must have a registered account with Trustme.lk to post reviews. Reviewers agree to provide genuine and truthful reviews and ratings based on their experiences with a particular business or service.

Registered users can post as many reviews as they wish, but are limited to one review per company. Any spam reviews will be removed from the site and may result in account suspension.

Users have the right to delete their profiles and reviews at any time.

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